Refund Policy

Last updated: August 2026

Melopoia wants you to be satisfied with your purchase. You can try our free plan before upgrading. Paid subscriptions are billed through our payment partner (Stripe). Refund requests are reviewed case by case under the rules below.

1. General Policy

We offer a 7-day refund window for eligible paid orders, counted from the purchase (or upgrade/renewal charge) time.

• Requests should be submitted within 7 days of the charge.
• We generally process only the latest paid order for an account.
• Approved refunds restore your plan and credits according to our entitlement rules (for example, an upgrade refund may roll you back to the previous plan).

The 7-day refund window applies to subscription charges only.

2. One-Time Credit Packs

One-time credit packs (add-on credits and lyrics generations that do not change your subscription plan) are sold as final purchases. They are not eligible for refunds under this policy.

3. Refund Guidelines

We may accept a refund request in situations such as:

• Duplicate charges: Accidental duplicate payment for the same plan in a short period.
• Unresolved technical issues: A service defect that we cannot fix within a reasonable time after you report it.
• Unwanted renewal: An auto-renewal charge you did not intend to keep, requested within 7 days of that renewal charge (subject to the usage rules below).
• Little or no material usage: Little or no use of paid generation credits during the refund window.

After you cancel auto-renewal, you keep access until the end of the current billing period. Cancellation itself is not a refund.

4. Usage and Credits

Unlike some products that only bill “access time,” Melopoia paid plans include generation credits. Heavy use means you have already received most of the paid value, so we may decline a refund when:

• Credits remaining are not enough to reverse the plan grant for that order; or
• Credits consumed in the recent period exceed our fair-use refund threshold; or
• Rolling back would leave you with an almost-expired previous period (we may decline rather than create an unfair short leftover).

We currently handle these cases as an approval or denial (not a partial cash refund for “credits already used”).

5. Requests We Do Not Accept

The following reasons generally do not qualify for a refund:

• Vague dissatisfaction (e.g. “not what I imagined,” “features didn’t meet expectations,” “I bought the wrong plan by mistake,” “I don’t know how to use it”) — please contact support first for help.
• Change of mind after accessing the paid service (e.g. “I changed my mind,” “I don’t want it anymore,” “this is not what I need”).
• Requests outside the 7-day window, or for older orders that are not the latest paid charge.
• Abuse, fraud, or attempts to consume paid credits and then reclaim the full payment.
• One-time credit packs: All sales of one-time credit packs are final and non-refundable.

6. How to Request a Refund

Email [email protected] with:

• Your Melopoia account email
• Order / transaction ID (from Account → Orders, or your payment receipt)
• Reason and any screenshots that help us review

We aim to reply within 24 hours on business days.

7. How Long Does a Refund Take?

Approved refunds are returned via the original payment method. This usually takes 1–3 days; some banks or cards may take up to 7 days.

8. Contact

Questions about this policy: [email protected].